Phil Hayes

38 posts

Techie and UXpert

The easy way to manage meals

The fact is that when you're putting on a world-class event it takes a lot of hard work. On site there are lots of hungry mouths to feed, and making sure you're equipped to do this requires a lot of preparation in advance. There are lots of systems which claim »


It seems that almost everyone who uses our event management platform has a different name for it: The Crew System TTS Crew System TTS Crew just "TTS" The TTS Crew System etc... This extends to our own staff, many of whom are often unsure what to refer to »

Our work is so rewarding

At TheTicketSellers we strongly believe that the work is its own reward. It's true. It's really rewarding working with so many great events all year round. Because everything we do is focused on giving people a fantastic experience, we love to see the sheer enjoyment and anticipation on people's faces »

Passout perfection

During discussions when planning events it's easy to focus on getting people in to the event in the first place. Reducing queuing times whilst still providing adequate security checks is a challenge which isn't going to go away any time soon. But for another challenge, namely how to control the »

What's app?

We're super excited about our new app which is due for release in September 2015. We don't want to say too much about it yet, but we do want your feedback to make it even more amazing. If you're running an event in August 2015 which meets the following criteria: »

The Ticket Master

One of the most frequent pieces of feedback we've received about our Crew system is how time consuming it can be to move tickets around the event. Due to the way that events are configured in a hierarchy, distributing tickets to groups at the lowest levels was always ... well, a »

Barcodes! Barcodes for everyone!

As many of you know, event organisers have a legal responsibility to manage the number of people on site in accordance with the terms of their license. So it's really important that everyone on site is issued with a ticket. This is where our Crew system comes in. Designed by »

Passbook part 2 - adding to Passbook

If you've been reading our series on Passbook then by now you know what it is and where it is. Now you need to know how to use it. When you buy a ticket from us you'll get 2 emails. The first email is your order confirmation. This should arrive »

Passbook part 1 - where is it?

Here's part one of our rough guide to using Passbook on your iPhone. We'll cover Android later so that no-one feels left out. (BlackBerry and Windows Mobile - really? Do you need to ask?) Although Passbook has been around for a couple of years now, if you're anything like me »

Passbook - how to stop losing things

I've got this really serious problem that I want to tell you about. I lose things. Not important things like phones, watches, cars or children. Little things. Mostly receipts. I can lose a receipt in the time between being handed it at the checkout and exiting the shop. I don't »

It's the small things

It's the small things that make all the difference. There are blogs dedicated to the small details in our every day applications. The little touches that bring them to life, make them feel more human and make them fun to use. For example, early in his career (and before he »