Phil Hayes

36 posts

TheTicketSellers expands again

We're really pleased with the way 2018 has begun. We've added 3 major brands to our ever-growing list of clients. More importantly, to make sure that all our clients are given plenty of care and attention we've added a new account manager to our team because the current team was complaining that they had to be nice all the time.

Customer service is our top priority

We love being helpful, and actually providing help to your customers (who are in fact also our customers) is what sets us apart from many other ticket agents or ticketing platforms. Rather than simply forwarding an email to the event organisers we have a 24hr UK-based call centre where you can chat to one of our advisors at any time.

Application form enhancements

Since loads of you are using Eventree's application forms to recruit volunteers, traders and even performers, we thought you'd like to know about two new features which could help you out in 2018.

1) Application form payments

Ever wanted to take a payment from people at the point they complete their application form? For example, you could ask your volunteers

The Giving Tree year 4

For the fourth year in a row we'd like to quietly draw your attention to our Christmas tradition, the 'Giving Tree'.

Like virtually every business in the UK we have a Christmas tree in our office. But underneath our tree you won't find traditional presents, or even amusing secret Santa gifts.

Instead, you will find donations of food

Say it your way

So, you're a happy Eventree user. You've added your crew to your event and assigned them all the right tickets. Great. Now you need to send them all out.

Here are some tips to help with that.



We think it's really important that communications from Eventree reflect your event. After all, Eventree is just the tool you're using

On the door sales

To support a number of exciting multi-day events over the summer the technical team at TheTicketSellers delivered an exciting new feature - an on-the-door sales interface built into our existing ticketing platform.

Why is this important?

Whilst some events sell out well in advance others don't - and often for good reason. On the door customers are an important part

Food for thought

As a smallish Birmingham-based company we're always excited to work with other smallish Birmingham-based companies, especially when it makes life better for our clients and demonstrates the creativity and talent in Birmingham.

Today we're happy to announce something we've been planning for several months. Coming October 2016, Eventree will integrate with NCASS Connect - the leading platform for finding and

Movers and shakers

Eventree users listen up!

Did you know that you can move individuals from one part of the system to another?

It's a new enhancement we've just launched and we're already finding it really handy. For example, you might want to stick all your bar volunteers in a group together, but have a second group for backups (in case people drop

Here to help

With usage of Eventree at an all time high this summer we thought it was time we put a better mechanism in place to help all our clients.

Up until now you've been emailing various team members directly with questions, feature requests, ideas etc. This is fine, and we love hearing from you, but sometimes you might contact someone who's

Security with Troy Hunt

World renowned security expert Troy Hunt visit our offices last week to present a two day software security workshop.

We've talked about this before, but here's a recap as to how things went.

We turned our engineering department into a training centre:

Troy arrived and the workshop began:

Troy set a series of hacking challenges during the two days. Here

Securing our future

Our philosophy for attracting and retaining talented software engineers is simple - do whatever it takes to keep them happy. After all, they're the future of our business. We can't expect to have an industry leading website without employing the raw talent needed to build and maintain it.

In addition to our regular perks (flexi time, free food/drink, gorgeous

Eventree tickets with terms and conditions

We've added a new feature to eventree that you might find useful. It asks people to agree to terms and conditions before they can download their ticket.

It works like this.

1) When creating or editing a ticket type click on the secret advanced extra options button labelled 'Show more':

Terms and conditions step 1

2) Scroll down a bit further and tick 'Terms and

Sales data in your pocket

When you're planning an event there's a lot going on. A lot of different things need your attention. You haven't always got time to check on everything - you just need the important facts at your fingertips.

Starting right now, the latest version of Box Office puts vital sales stats for your event in your pocket, where you can check

Make your customers feel extra special

Everyone likes a bargain and event organisers are constantly seeking new ways to engage with their audience, so the wonderful tech team at TTS have come up with a new tool that does both.


Offering customers a discount by inserting a promo code in a box is nothing new, but the downside is that the code can easily be shared

Applications for Lambeth Country Show

We first met with Lambeth Country Show before Christmas, where we exchanged ideas about how they could streamline the process of collecting, sorting, and communicating with hundreds of applicants who come together to make this amazing 42-year old show what it is.


eventree allows the organisers to have a central place to receive applications, allow documents to be viewed and

We've got something noteworthy to say

So, you know our amazing new sales charts that we announced last week? Loads of event organisers have been in touch to say how useful they are. Thank you for your feedback. We agree! They are very useful.

We've got some really exciting new sales related features coming soon, but we thought we'd release another new feature on this sunny

Nothing stops us from working

We've got exciting news about our iPhone app, Box Office which has been updated today.

Version 1.1, available now in the App Store now continues to work even when you lose internet connection. As long as the app has been online long enough to download the ticket data then you can continue to check people into your event even

Meals on wristbands

There's nothing worse on site than hungry crew.

Ok, there are worse things, but you definitely, really don't want your crew going hungry if you can help it.

If you're reading this you probably already know that eventree is probably the most reliable way to redeem crew meals on site. The entire system was built over years in the mud

We've installed installments

We're all price conscious people at TheTicketSellers. We get it - life is expensive and sometimes customers need to spread the cost of paying for tickets. The problem is, popular events sell out quickly.

So how do you reconcile these two things?

Previously we've launched 2 ways of spreading the cost of payment: EasyPay tickets (pay a deposit followed by

Great Textpectations

We think it's really important to meet our customers' expectations in every possible way. That's why we review every single new feature carefully to ensure that it's intuitive for people, rather than confusing them.

We asked customers to rank the following ways that they would like to communicate with businesses from preferred to least preferred:

1) Writing a letter

The easy way to manage meals

The fact is that when you're putting on a world-class event it takes a lot of hard work. On site there are lots of hungry mouths to feed, and making sure you're equipped to do this requires a lot of preparation in advance.

There are lots of systems which claim to make managing crew meals easier, but we believe eventree


It seems that almost everyone who uses our event management platform has a different name for it:

  • The Crew System
  • TTS Crew System
  • TTS Crew
  • just "TTS"
  • The TTS Crew System
  • etc...

This extends to our own staff, many of whom are often unsure what to refer to it as. Its official name has always been TheTicketSellers: Crew System and

Our work is so rewarding

At TheTicketSellers we strongly believe that the work is its own reward.

It's true.

It's really rewarding working with so many great events all year round. Because everything we do is focused on giving people a fantastic experience, we love to see the sheer enjoyment and anticipation on people's faces as they surge through the gates and into a festival

Passout perfection

During discussions when planning events it's easy to focus on getting people in to the event in the first place. Reducing queuing times whilst still providing adequate security checks is a challenge which isn't going to go away any time soon.

But for another challenge, namely how to control the flow of customers out of - and back into -

What's app?

We're super excited about our new app which is due for release in September 2015. We don't want to say too much about it yet, but we do want your feedback to make it even more amazing.

If you're running an event in August 2015 which meets the following criteria:

  • At least 200 attendees
  • Based in Birmingham
  • Tickets are sold

The Ticket Master

One of the most frequent pieces of feedback we've received about our Crew system is how time consuming it can be to move tickets around the event. Due to the way that events are configured in a hierarchy, distributing tickets to groups at the lowest levels was always ... well, a bit of a pain, if we're honest.

When we reviewed

Barcodes! Barcodes for everyone!

As many of you know, event organisers have a legal responsibility to manage the number of people on site in accordance with the terms of their license. So it's really important that everyone on site is issued with a ticket.

This is where our Crew system comes in. Designed by people intimately familiar with the inner workings of festivals (and

Passbook part 2 - adding to Passbook

If you've been reading our series on Passbook then by now you know what it is and where it is. Now you need to know how to use it.

When you buy a ticket from us you'll get 2 emails.

The first email is your order confirmation. This should arrive within a few minutes of placing your order and simply

Passbook part 1 - where is it?

Here's part one of our rough guide to using Passbook on your iPhone. We'll cover Android later so that no-one feels left out. (BlackBerry and Windows Mobile - really? Do you need to ask?)

Although Passbook has been around for a couple of years now, if you're anything like me it's one of those apps you shove into a folder

Passbook - how to stop losing things

I've got this really serious problem that I want to tell you about.

I lose things. Not important things like phones, watches, cars or children. Little things. Mostly receipts. I can lose a receipt in the time between being handed it at the checkout and exiting the shop. I don't just mean that I've put it in my pocket and